This is the worst wireless experience I've ever had. We have received 3 SIM cards with 3 separate phone numbers within 30 days. The third SIM card we got last week. It worked for less than 24 hours when I call customer service. All they tell me is that the benefits are being transferred out. I feel as if there's some type of fraud that's going out because they seem to make us go through an extensive verification. However, there's no verification when they are allowing the benefits to be transferred out. Is what they keep saying, and then they tell you, it's the account holder who's doing it? Well, my husband's in no way tech-savvy. I am the one who set the service up. I am the one that activated the phone and I guarantee you neither he nor I transfer the benefits out. I absolutely refuse to give these people one dime, because this is supposed to be a lifeline service. I believe there's a lot of fraud going on. You get these wraps that are not from the United States, they keep repeating the same things over and over again. No one will give you a logical answer. As to why the phone service keeps going away. I spoke to a representative once again, not from the United States who kept telling me that my zip code was incorrect. He never once asked what phone number. I was calling about what the enrollment ID was. He just kept regurgitating the same ridiculous answers. I requested a supervisor who came on. She was absolutely no better. She just kept repeating the benefits are being transferred out. Can't tell me who's doing it. Can't set up any security measures to stop doing it. But she just kept saying the same thing over and over again. Do not waste your time. I'm sure at some point. There will be another lawsuit because I know this has to be fraudulent practices. And I'm going to figure out how to file an FCC complaint, because People need their phone services. Lifeline is supposed to be just that a lifeline, but not with qlink wireless. My husband is 61 years old and took a fall and could not call me for help. Thanks to these incompetent representative and substandard service.I'm done!!! If Could give them a-10 I would they don't even deserve even 1 star!!