I've never been so angry with a wireless carrier in my life! They canceled my Sim card without notice. ZERO NOTICE! my phone just magically didn't have any service at all! They emailed me an esim and I couldn't access anything because their website didn't work for 2 days 3 maybe? I've been trying to get my phone back since FRIDAY it's MONDAY! EVERY CALL TO QLINK is a minimum 1hr 40 minute wait to reach some one. I just got a Sim kit for a new provider Saturday and Monday NO ONE can call me or text me because Qlink is PLAYING around releasing my phone number so I can keep it. My new provider is placing a 3RD call as I type this to them to ask them to manually release my phone number. THIS SHOULD NOT BE THIS COMPLICATED ! my daughter had an emergency and couldn't reach me. I was in the hospital and couldn't tell anyone. Had to ask a nurse for a phone. Every qlink rep I did speak with thinks it's funny and I was told by 1 "it's ok just give it some time. After some time the website might work" WTH? I switched carriers and dear qlink answer the phone stop saying "and by the way" it isn't even used correctly and telling your last rep I spoke to I need my account number and phine transfer pin for my new provider, furious angry crying in frustration she laughed and actually tried to sell me an upgrade plan service! Wtf do I wanna stay with a provider who "BY THE WAY " is being sued by FCC for fraud, theft of funds, and selling data illegally Who is just at random going to shut my Sim off?!!!! New carrier is still on hold trying to reach qlink it's been almost 50 minutes with them. I've been on hold and trying to fix this since 830am and it's 1250pm today alone. I CANT hang up and have anyone call me back saving my spot in que BECAUSE I CANT GET INCOMING CALLS BECAUSE QLINK F ED UP! ZERO STARS! WORST CARRIER EVER! I DIDNT HAVE TO PAY A PHONE BILL WITH QLINK BUT IM GLADLY DOING THAT NOW BC OF THIS BS. WHAT WOULD MAKE A COMPANY SO BAD SOMEONE REFUSES FREE SERVICE