I have spent HOURS trying to get the CONSTANT service issues resolved with this so called customer service. This absolutely the WORST customer service and so called lifeline service.They keep sending sim cards claiming they've upgraded the service.. LIES Be careful their upgrade will down grade your service to no service at all! Customer service is all overseas and yesterday I made my last attempt to resolve the service issue only to be told I didn't know my own zip code. This middle eastern gentleman was literally arguing with me! Then tried telling me I didn't understand which is riduculous english is my 1st language and I could barely understand him. He was as usual he was rude and offered absolutely NO assistance or resolution. This service is the worst ever its free and still not worth the stress. I would NEVER recommend this experience to my worst enemy!!!