I wish I’d read these reviews before I bought a set of taps from them. The taps were of good quality and had they fitted everything would probably have been ok. Unfortunately they didn’t and I had to avail of their customer service which is pathetic. After ten emails and five phone calls I still don’t have my money back. I initiated a return four days after receiving the taps and heard back from the QS ‘support’ team after a few days. I confirmed I wanted to return them and then didn’t hear anything for 10 days! After numerous emails I was told that there’d be a 25% ‘re-stocking’ fee, despite me initiating the return within my 14 day cooling off period that I’m entitled to under the Consumer Rights act. I’m still fighting with to get my money back 3 weeks later...AVOID