I had a horrendous experience with this company. Ordered a WC frame on 29/10/20, which was delivered to someone else. QS refused to put me in touch with the delivery company, so I had to go door to door until I found who the item was delivered to. In the meantime I had to source the frame somewhere else to continue the works. When I retrieved the frame, I contacted QS to arrange a return and a refund. I called around 20 times between November and mid January and had an endless email exchange, where every time they promised that they would look into the issue and revert "within 48 hours" or "shortly". This never happened. They finally arranged the pick up of the frame for 27/01/21. At some point they wrote that they had processed the refund, which I never received. A few days later they claimed they had not refunded the item because they delivered a new frame when they picked up the old one. Then they claimed that they had not collected the frame. Every day QS comes up with a different story to avoid refunding me. I am now taking legal action to get my money back.