Don't buy from them. I purchased a sink. Postage was advertised as £29.95. When I got through the checkout the postage was increased to £44(based on my postcode). While I was surprised by this, I was still happy to pay. So my order was processed and my money was with them.
The following day I received an email from them requesting a further £69 for postage due to my postcode. I wrote them back asking why I am having to pay an increased payment twice due to my postcode. They simply said something along the lines of there is an increased price on some deliveries due to postcode. I advised that I understood this, but why is it twice increased, why not just have the full postage amount at the checkout? They could not answer and instead advised they were sorry for any inconvenience caused and how would I like to proceed. I requested they refund me in full. The following afternoon nearing close and the end of the working week, they had not replied to my request. I emailed them to follow up and was advised that my request was forwarded to the correct department. I replied asking them to consider it urgent as I need the money to purchase a sink elsewhere and my kitchen is being fitted next week. They replied advising my request had been forwarded to the correct department and that I should be aware that it can then take 3-5 days to show in my bank account.
Avoid this company until they:
1) update their website to reflect actual delivery charges prior to payment.
2) update their systems to be able to return your money as quickly as they take it from you.
3) train their staff on actual customer support.
3 years ago
Qs Supplies has a
3.2
average rating
from
452
reviews
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