Ordered a toilet seat and, because of the Christmas break, the packaging wasn't opened until the end of the first week of January when the seat was found to be broken. Sent images and was told that as we hadn't contacted them within 14 days they wouldn't replace. No dispensation for Christmas. Flimsy packaging without any cushioning to stop breakage if dropped. Their 'cancel contract' within 14 days documentation doesn't cover returns or disputes so their policies are totally outside UK Consumer law. Totally rubbish service; I wouldn't recommend them to anyone.