This company has taken my money and have no customer service!! I have never regretted purchasing from any website until today! I purchased a black Geberit flush plate on the site. The product I received was completely different to the product image and description on the website - I received a black shiny/glossy/mirror looking flush plate when there was no mention of this on the site and not even a minimal representation of a reflex on the image. I called the customer service to communicate this and was told to email, which I did. Given the product image and description on the website aren’t the right representation of the product I purchased, I’ve been discussing an exchange for an alternative product that actually looks like the image (even thought this would cost me an additional £30 which I’m happy to pay to resolve this — £109 in total for a flush plate!!!). They’ve collected my old product and now that they’ve received the product I sent back, they’re refusing to exchange and are saying that they can only refund me without the cost of delivery (which means that I’ll now lose £8 I paid for delivery on an item that doesn’t match the description or image on the website). I’ve been misled when I purchased the product and again by the customer service who led me to believe the matter was being dealt with and that the exchange would me made once they’ve received the item, just to then lie to me and try to take the money I paid for delivery, failing to provide me with a product that represents their product image and description.