I ordered a number of items for bathroom renovations and on arrival coding on the outside of the boxes were checked and matched the order details. My plumber started work on fitting the new shower and has discovered that an item inside the box does not match the item ordered. It is the wrong size and is not a quadrant tray. On calling for help, the response I got from the contact centre representative was totally inappropriate, unhelpful and failed to understand the problem which had occurred as a result of the wrong item being delivered. She told me there was no assistance to get a new item or similar replacement delivered and just told me to email with photos. Given I had plumber and tiler booked and their schedule was then delayed as a result of qs supplies sending me the wrong item inside a correct box, there was no apologies or attempt to support a solution. The off hand and abrupt nature of the response was really disappointing. It has resulted in our family having longer period without use of a bathroom and I have had to purchase a more expensive item via the plumber for delivery at financial cost to me. I sent a complaint via email with photos and video and only 5 days later received an apology email informing me they will collect the incorrect item and refund. Company refusing to compensate for the cost incurred in getting a replacement. I’ve chased again by email and today by phone. I’m told complaints are dealt with by an email department and they do not speak to people by telephone. Very poor customer service and beware that you may not actually receive the quality/ brand of items you order despite the labels on the box being correct. I would not use this company again ever.