Scam! I purchased a Duravit shower tray online, I couldn’t install it in the end for technical reasons and QS Supplies refused to return it. Before placing the order, I called to check the item availability. Once I paid online the full amount, I received an email saying that the item was not on stock anymore, and that it would take up to 10 working days. QS uses their webshop to receive orders on STANDARD items, they make you pay, and then they tell you that the item is “bespoke” and that the order will not be refundable or returnable if you wish to proceed! I have my own business and I know this is against the law and T&Cs you need to uphold to sell online. When I received the item, I discovered that the tray was incomplete, as it was missing its structure. Nowhere on the website was there an indication that the shower tray required a mandatory custom steel structure underneath, it was just an optional add on. When I called the customer service at QS, I was told that I should have requested installation instructions - that by the way, are not on their website. If the order was bespoke, I would at least expect someone from QS to state that in the emails… but after speaking to Duravit I know it is 100% not bespoke or made to order and they keep the stock in the warehouse in Germany. Bottom line is that I purchased a very expensive shower tray, and I cannot use it nor return it. This company scams people! Good luck for future customers