Appalling service from start to finish: 1. Goods delivered late, quoted 4 days but reality was 8 days 2. Goods delivered incorrect, so my bathroom re-fit has been on hold for 3 weeks 3. Took QS a 2 further weeks to rectify their mistake and send the correct leg set for the bath that they supplied. 4. Refusal to reply to all e.mails, I had to keep phoning to get anyone to reply to mails 5. Inadequate response time and urgency when discussing problem with sales team, lack of ownership of the problem, lack of apologies 6. Total lack of urgency, e.g.: sending urgent replacement goods by carrier that took 5 days to arrive, despite being advised that the correct items were required urgently by next day delivery 7. Refusal to compensate for the huge inconvenience of having to stop builders from completing the job due to QS delivering incorrect items, TWICE 8. I have e.mailed several times about returning the “click clack waste” ref: CW8, as this does not fit my bath and my plumber refuses to cut this down with a hacksaw, as requested by QS, as it is a precision made item and needs to form a seal. I would never use this company again, or recommend them to anyone, as they are very unprofessional and their customer service department, which is outsourced, is woefully inadequate. Overall service from QS was appalling.