I am rating one star, purely because it isn’t possible to rate ‘0’ stars!! Utterly disappointed with standard of service received. Paid over £360 for two bathroom taps both of which were damaged when they arrived, one clearly a previously returned item, as denoted by the opened seal and damage to the internal packaging. All complaints to this company are requested via email, there are no customer service staff to speak to, managers or supervisors apparently don’t exist!!?? and over a month after first notifying QS Supplies about the problems with my order, I have only just received a full refund, paid in three separate transactions, weeks apart, and only after threatening legal action - the term ‘pulling teeth’ comes to mind!! AVOID this company, unless you have nothing better to do with your time than spend hours chasing up a response!!