So disappointed with this company. We have ordered several pieces from them, which arrived. However I was not told about the delay with a particular item, and had to contact the manufacturer directly to get a straight answer. But then, they are so much cheaper than many alternatives. And as I must be a sucker for punishment, I ordered a bath with them. It arrived promptly, having been dealt with and delivered by a separate company. We checked the bath, as directed to by a note on the packaging, and then wrapped it back up. The bath stood in my house for three days, unpackaged. On the fourth day we unpackaged it, and noticed a hairline crack along the rim. When i contacted the company, I too found that it is not possible to speak to someone on the phone - all dealing for faults and damage is done via email. Until I was directed by them, via email, to call the sales team to sort it out. During this conversation, I was notified that 3 days is what they deem to be a reasonable length of time to report any damage or fault, and even though this is stated NOWHERE on their email communication, nor on their website, nor even in their terms and conditions, they are sticking to their guns and refusing to help at all with the matter. It's not worth the rise in blood pressure to deal with this company. When you speak to their call centre staff, they are often completely not in the know about their products or lead times, and tie themselves in knots when speaking to you. Which is frustrating to say the least, when all you want is a straight answer about where your item is, or whether you will ever receive it, or indeed about their shady refund policy ( please read that section online, you'll see that as a consumer they are totally giving you no information, a trick i think that means that they believe they hold all the cards ) ....