I placed an order for a bath, bath panel and bath waste, however, the wrong bath was delivered so I arranged for the items to be uplifted for a refund. QS Supplies arranged the uplift and all 3 items were picked up by the same driver at the same time. To date, I have only been refunded for the bath and despite several calls to QS Supplies I have not received the outstanding balance. I have been told on several occasions that the matter will be investigated and someone will get back to me within 24 hours but I have never received any further callbacks. When I called to request to speak to the Customer Services Manager, I was advised that he was 'unavailable' and that 'company policy' prevents them from giving out his Name or email address. Use this company at your peril !!!!