Not a great first experiance. Wish I'd read other reviews before ordering. I ordered a basin on Monday that is (currently) advertised as 2 - 3 working day delivery. Having has no communication from QS Supplies other than the initial order confirmation I decided to phone them today (Thursday). After 3 calls (being left in a queue for ten minutes each time & then leaving a message), I then chose the 'sales' option rather than order query option. I got through straight away. I was informed the basin wouldn't be dispatched until the middle of the followng week (despite the advertised 2 - 3 working days)!! This isn't acceptable as we had booked the work in and needed delivery by Saturday at the latest. They couldn't guarantee delivery in time. At this point, I now have one day to try and source the basin elsewhere and pay a premium for the privilidge or book the work in for another time. I have had NO repsonse from QS Supplies to my voicemails, my Facebook message or email requesting to cancel the order. They have been quick enough to take the money from my account before even shipping order.