Ordered a bath/overflow, arrived 5 days ago, overflow missing a connector screw thing. Plumber on site, advised me of the issue, I call this crowd for replacment part, need to fill in an email form. Did that same day, no response, called them someone would call me back, no one did, they do not and will not call the manufacturer, they rely on email only, and so continued the pattern. Called manufacturer direct today, 5 days later, if I'd read reviews I wouldn't have left it so long. Anyway while explaining my issue to the manufacturer and the shoddy customer service, the first thing the rather savvy attendant asked was, "That's not QS Supplies is it by any chance...?" Clearly they have an MO. Even though the part I was after is not sold separately as a spare, they've put it in the post within an hour of my calling them, it will be with me tomorrow hopefully. When I originally asked QS supplies about returning the overflow, as thought it would be quicker at this point to buy from a company that knows what they're doing. Found a company that could deliver next day. I was told by QS that I have to ask to be able to do so by emailing their customer service and even though the item was supplied not fit for purpose, I would have to pay for posting it back..... Seriously avoid these people.