I can't explain how dreadful this company is. I ordered some items and after they didn't turn up on the date agreed I called them to find out what was happening. They said the items would turn up in a week or so. Therefore I cancelled the order and used another supplier as I had a plumber booked for a specific date. When I got the refund (weeks later) it was much less than I had expected. I asked for a breakdown of the bill and was told 'it wasn't company policy to provide this'. What? So I pushed harder and eventually got a breakdown. The refund was for 3 items rather than 4. I explained several times that I couldn't have the 4th item as none of them arrived! They wouldn't have this and have refused to issue a full refund. Upon closer research it appears that I am certainly not the only person experiencing issues so I will be taking legal action and informing trading standards about QS Supplies. Also, I am told most of the positive reviews on this site are written by their staff (ask yourself which company only have 5 star and 1 star reviews?!). Do yourself a favour and steer well clear of them.