This company is consistent...Consistently Incompetent. I placed a special order with 4 week lead time. They then proceeded to deliver the standard (cheaper version) of WC & Basin a week later, having charged me for the special order. I wrote back to tell them of the mistake. No apology but then asked if I really wanted the special order version. Then a couple of weeks later an email to say a new delivery was going to be made....nothing delivered. I stayed in for this delivery. No communication. When I enquired they said that both items had been damaged at their warehouse so had been scrapped. (Don't believe a word of it). Then four weeks later was advised that the special order would be coming. When it cam only the wash basin was present. Upon enquiring it transpired that they had delivered my special order WC to another customer and it had already been fitted. Another wait for four weeks for a special order WC. Finally it arrived but with no notification to collect the wrong item but I managed to convince the delivery company to take the wrong item away. So summary...Completely useless and totally incompetent company with dreadful communication, very poor at dealing with customer complaints. Barely apologises and seems to have consistently incompetent internal processes to match its customer facing side.