After purchasing a corner vanity basin unit on 3rd May I had no contact whatsoever so in turn called 7 days later to be told I would have to wait a further 10 days for delivery! The reasons stated were the item was out of stock, this however was not stated on the website nor was any contact made to make me aware of the stock issue instead it was I who had to chase the company 7 days after my purchase! With the delivery charge just short of £30 and the lack of communication I requested my money be refunded immediately. I was advised the refund would take 5-7 working days. I refused to accept the terms and advised that in taking my money they had entered into a contract to which they had failed to honour and an immediate refund would be the only acceptable outcome to me as a consumer. I was told as I had made my purchase through PayPal that the refund would be made instantly and the funds be cleared straight away. After finishing my phone conversation I received an email stating a refund had been authorised and it stated it may take up to 7 working days to clear. On checking my PayPal account it estimated 5 working days so it was clear the manager who assured me my refund would be instant was deceitful. This company are a shambles!