Shockingly bad customer service. Informed me that an item (£300 shower screen) was not available on the day they shipped the rest of my order- leaving me with a £60 delivery on the remaining items. I would have cancelled the entire order if I had known the product (stated as in stock) on their website was actually discontinued. When I asked for credit on part of the delivery, they credited £9 instead of the £29.95 associated with the shower screen. When I complained and said I wanted to cancel the entire order- they said " too late- its shipped, and if you turn it back we will charge you for full shipping". I asked for their complaints procedure- no response. Avoid Avoid. Other websites offer to match any online price. Go to them.