I would recommend finding an alternative supplier. The estimated dates and times on the website are not realistic. Communication was sub-par. After delays to our order we called and we're assured the product would arrive at a specified date. Less than 24 hours before expecting delivery, we received yet another email saying there would be yet another delay.
The call-centre is simply unable to help with anything. It's obvious they are reading from a script and beyond suggesting you send another email, they will not be able to do much. On separate occasions they offered a call-back from the manager, and each time this never happened. In fact, days later I'm still waiting on a call I'm going to assume will never happen. Eventually I asked to cancel the order when it was clear they were not going to be able to help: was told to send (yet another) email. Apparently the team that handle orders and cancellation don't use phones?!? Apparently they can't transfer calls, or CC you on an email, because their "systems" don't allow it. Was told multiple times that someone who could help was "busy" with an unspecified task. When would they be free? Probably at least 3 - 4 hours. Anything to get you off the phone. Almost comical how obvious it was they were making it up as they went along.
In the end we called another company who in less than 24 hours were able to take our order and supply the exact same product! Don't be swayed by the cheap price, you'll pay for it in stress and anxiety in the long run. Avoid.
5 years ago
Qs Supplies has a
3.2
average rating
from
452
reviews
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