One star sadly I can't give them ZERO stars, as this is one of the most awful companies I have ever dealt with, I ordered a product from them that was undamaged when it arrived to me but was unsuitable and too heavy for the room so I returned it at my own expense (huge box 1.5m (h) 1m (w) and 20cm (d) at a large cost of £50) This is when the countless calls and emails began I got an email to say it had been returned in "INADEQUATE packaging" however this was the same exact packaging that they sent it out to me so when received and after it has been processed in 5 working days I will be issued with a full refund, so I waited then I called and been told that it had been told there was some "MINOR" damage and they were going to see about repairing the (again) "minor" scratch" (1st apparent issue) this will take a few extra days and they will let me know so called and asked to speak to a manager which I never got through to end up speaking to some moron in the office who told me the scratch needed some attention, after the call I decided to confirm every phone call as an email (this was the best choice I made and would continue doing) then a few days later I get another email saying that the damage is more than they had expected and they were now no longer going to be refunding me! so I phoned and emailed to request pictures of the damage, I received 3 shoddy pictures of a hole in a cardboard box showing the glass in the inside but "no clear evidence" of any damage, so I phoned and was now being told that it must have been damaged in transit between me and them (luckily for me I insured the item against damages) so I got in contact with the transport service and told them (filed all the relevant paperwork) and waited. in the meantime I was told that by the end of the week they would be "disposing" of it, I told they need to keep hold of it so it can be collected and examined by the transporting company and this would take about 7 days (again I reconfirmed everything in an email to qs) Again I call Qs back requesting more photos of clearer quality as the ones that they had sent to me showed nothing, now I received 6 more rubbish photos. However, now it has become clear that they themselves have damaged the box as the hole was now holes (yes more than one) and bigger it looked like they had got a Stanley blade/screwdriver and scratched the hell out of it but it was still very unclear where the damage was and whether this was actually the item I had returned! now 6 weeks later the item had been picked by the transport company and it was going to take time to check things over, I then get an email to say that wasn't damaged while transporting it but QS said it was, after 2 months and 30+ emails and 20+ very rude (getting worse each time), I decided to take the matter into my own hands! The motto of this story is "Avoid like the plague" and let everyone else know that they are just the pits