Recently renovating our bathroom and have bought approx £1000 worth of goods from QS. No problems with the vast majority of products (good quality/value for money). However, we had bought two 450mm RAK basins and selected the option for the semi-pedestals. When the bathroom fitter came he said they did not fit the sinks. I called RAK directly and was told that RAK do not manufacture a semi pedestal sink to fit the 450mm basin, and confirmed that this was an error on the part of QS Supplies. In order to get something fitted, we had to purchase some bottle traps for the sinks, a different look to that we had wished for. The reason for me rating QS with a 1 star review is the way they have handled (or not handled) their error. I requested compensation for the inconvenience and extra expense and was told QS did not provide compensation, only a refund. I tried to explain that their error (advertising and selling a product that was not fit for purpose) was a matter for trading standards to deal with. They refuse to discuss the matter. I haven't a clue who I am dealing with. I've asked for the matter to be passed to their complaints department, nothing. I can only judge a company by how they are when things go wrong - in this case, a dreadful company. Did a little bit of digging and it would appear that the owner of QS Supplies has sought to wind the company up, so be very careful if placing a big order in case they disappear with your money (and my compensation). I had intended to deal with this with QS but felt compelled to write about my experience. Wouldn't use them again after this!