To be honest I got up today feeling crap another sleepless night from worry and another sick feeling another letter through the door I finally had enough and made enquirers Not long after I was called spoke to John who was very helpful but my case needed further input from someone with knowledge who could help me I was passed on to Les who I felt instantly calm with and was able to open up too and told les things that I'd not told anyone that shows how much empathy he had and was so patient and sounded genially caring and determine to help This phone call was at 13:00 and les has only just stopped 20:30 seven hours he's worked so hard and clearly wanted too I now feel my life will turn around and I can start to smile and enjoy my life be a mum and my health back I am so glad I faced this today and more importantly les took the call and I'm eternally greatful QIS have a very valuable team thank you les