I have only booked through Quality Cottages once, but that one experience was all I needed for me to say I shall never book through them again. The cottage we had booked we found on arrival to be filthy, it soon became abundantly clear that no proper cleaning had taken place in that property for many months with no standards of cleanliness whatsoever, never mind covid cleaning standard requirements. We spent one night and left the following morning once the cockroaches joined us, but not before reporting our list of complaints to Quality Cottages, both over the phone and by email, to which we added the photographs of this abysmal property. Due to the manageress being on holiday I was told my complaint could not be dealt with until her return the following week. I had expected to be contacted on her return to work the following Monday. I didn't get a call - so I rang Quality Cottages asking to speak with the manageress. She was busy on another call, so I requested a return call, but that never happened. The following day I rang again, this time manageress Fiona wasn't at her desk, I again asked that she call me back, but that again didn't happen either. The following day my daughter rang on my behalf and ended up listening to a load of twaddle about the manageress deserving a holiday after the year she had, had and that my daughter should see this poor woman's inbox. After that phone conversation, I then complained to Visit Wales by email along with the photographs of the property we had booked. Visit Wales replied to my email the next day, and, strangely enough, about an hour after their email, I had an email from QC telling me they were refunding me in full. I had also contacted my bank regarding their drawback service should it be needed. I found Quality Cottages to be very unprofessional and rude. Like the cottage we had booked, had no cleaning standards, Quality Cottages also have no customer care standards - it is an appalling company, and my advice would be to avoid at all cost. Had their response to my serious complaint been better, I would have been happy to say that although the cottage was dangerously abysmal, the booking companies response was professional and reassuring. I can accept that a situation like I had at the cottage can happen, but the reason for using a booking company is to minimise that risk, so if it does happen, you're covered. With the amount of evidence provided by myself, their response should have been immediate. My only complaint at the time was the accommodation, but their response to it was the final straw!