BEWARE: Quality Cottages Pembrokeshire: If you arrived at a holiday cottage you had booked and found it was in a dirty dusty filthy with infectious conditions and then you found later the Holiday Provider knew it had been in this awful state for at least 2 months, but still allowed you to arrive. Then you then forced to stay one night because of late arrival times and distance travelled. Then due to the horrible conditions we were compelled to leave the following day. Then your partner contracted a bad allergy reaction due directly these awful conditions which forced you return home early from a second cottage. And, clearly there were Health & Safety there. Then finally when a refund request is made, they refuse to take responsibility and tell you it’s your job to contact the owner of the cottage to try to extract a refund. What would your reaction be? Well, this is exactly the conditions Quality Cottages, Pembrokeshire allowed my partner & I to experience & be exposed to. The cottage is known as Wenalt near Tintern, Gwent clearly had not been cleaned for several months, I have the photos to support this. This cottage was not never ‘fit for purpose’ and Quality Cottages knew it well before we arrived. After our return home, they subsequently, suspended Wenalt, making it unavailable to others. Some of the many things we found (Have photos): The state of the vertical blinds was dangerous to children staying there. The cleanliness of this property was a germ & virus ridden environment which is extremely likely to cause infection, which it did. Food hygiene issues in respect to the cooker All surfaces dirty & dusty. Filth & Dust & dead creatures under beds & wardrobes Cobwebs in virtually all corners of all rooms Toilet Brush with excrement The sink in the bathroom had been semi-blocked for months, The shower cubicle dirty, mouldy, human hairs, just awful. Other visitors to this cottage have experienced the very same issues as we did as outlined in their reviews. One review was far back as July 2021 (Our holiday was mid-Oct 2021) on their own website, others in Tripdvisor in Sept 2021. This property came no where near standards cited on Quality Cottages website. All we wanted was the lovely holiday we booked; we did not wish to be embroiled in this debacle. It is of no fault of ours; we have a reasonable right and expectation Quality Cottages should have ensured we experienced just that. They badly failed not only us but other visitors to this cottage. They do not wish to recognise their neglect of duty and are not an honourable company to use. But they use the name ‘Quality’ as a part of their company name. BEWARE. Finally Quality Cottages use Feefo platform for reviews. It seems reviews are by invitation only and seemingly is managed. Unlike Trustpilot & TripAdvisor where reviews can take place with no such restraints. Quality Cottages would not allow me to review Wenalt.