Had a couple of deliveries from this company, which were fine, so I decided to order some turf from them. Unfortunately some of the turf was not of an acceptable quality and I couldn't use it. When I complained about this, their response was "it's not our responsibility because it's a natural product", which is awful customer service. The second response I received said that they would "sort it". However, they now appear to be ignoring me. This company does not live up to its name - it does not offer quality products and it provides awful customer service. I would respectfully suggest that the customer advisers who deal with complaints are given at least some basic training in dealing with customers.