Only half my order arrived a day late at 4:30pm. Customer services did offer to deliver the rest of the order (the main part) on the following working day but I was already booked on another job for the following 2 weeks so caused great inconvenience to me and my client and lost me most of a day's work. I can of course accept errors but the company seemed to wash their hands of the mistake when I contacted them about why this happened. I would have been happy with a 'sorry for the inconvenience and here's £25 off your next order' but instead they sent "We do not require someone present at the time of delivery if there is somewhere safe flat and level to deliver. We are unable to offer any compensation for any labour costs or holiday, as we do not require a signature. We cannot be held liable for any unforeseen circumstances". That's not very reissuring if you're planning on ordering some garden materials for a certain day. They did rather belatedly offer a kind of sarcastic apology "Apologies for the lack of empathy. I do not by any means want to overlook the inconvenience caused to you" or maybe that's my interpretation. Another delivery date has been arranged later in month and this is the first order I've had a problem with from this company in 6 or 7 orders. Thought I should offer that as a balance!