WE LOVED OUR TRIP TO ECUADOR. It was a trip of a lifetime. The guides were excellent with great English skills: Rafael (driver to Papallacta), Miguel (guide to and in Otavalo), and Gustavo (guide at Sacha) and Norbi in Cuenca. We liked the drivers and the accommodations. The hotel we stayed at in Quenca (Cruz del Vado) was a bit of a problem. The rooms were VERY small and HOT (with little ventilation). The hotel building is historic and beautiful, the location was great, but with no outside windows... it is not a pleasant place to stay. They have two rooms (101 & 102) that at larger and with outside windows (and a balcony) that are exquisite. We were not so impressed with the Hilton in Quito, but we did love the EB in Quito. The entire trip (air flights, accommodations, etc.) was extremely well planned and organized. We highly recommend Quasar to our friends. One small improvement would be to change the second-day pick-up in Quito to 11 or 12 (rather than 9:30 AM) since the Spa will not let you into your room until 3 PM. Also, on the way back to Quito from the Spa, it is possible to visit the Sasha Rose Farm (my wife is a gardener and this was one of the high-points of the trip). You can take a tour for $10 at the Sasha Rose Farm. We did that. It is only 20 minutes from the airport, and well worth the time. One other thing to mention: Diane Schick gave us a "tip-guide" and this was very helpful. We shared this with other travelers and they really appreciated it.