As an extremely well-traveled couple having done between us over 30 cruises we found the Galyapogas experience on "The Grace" to be completely underwhelming. Let me start by saying the Galyapogis adventure, the pure beauty of the location and it's overwhelming beaut is unparalleled. The two guides, who are government licensed environmentalist and not part of Quasar were exceptional. They made the experience!. The negative part of this review is "The Grace" itself. Firstly, we stayed in "The Grace Suite". In our research it was the "elegance of the Grace" that steered us to Quasar and this ship. We watched countless video's of well dressed crew members, bar tenders in well pressed outfits serving elegant drinks watching the sun from the outdoor seating area. The amazing class and style of the "Grace Suite"....none of this existented. The ships "upgrade" places this ship in the most bottle tier of elegance. Our "Suite", which in picture was an elegant room from a bygone era was nothing more than "AKEA" quality furniture. A bare bones room with the only inference Grace Kelly honeymooned in this room being a cheap, framed $10 poster of Grace Kelly on one wall. This was a top dollar layout and I would never recommend paying up for this room at the price point. The crew was lovely and sweet but they lacked formal training. The bar tender, in the second deck bar area us an the other 14 passengers convenved prior to dinner was a complete joke. The bartender was a lovely but complete untrained servant who was for all points rarely seen. When hs was there he had no understating of basic bartending. While 6 otheres were waiting for their first pre-dinner drink I asked for a glass of white wine. He didn't have it behind the bar and left for over ten minutes. White we all waited and had only this 45 minute pre-dinner period to converse and chat about our day. He reappeared and did not have a bottle opening..he diappreared for another 10 minutes a to the point half the guest said."you know what, I'm heading down, I can't wait". During the day when we had our mid-day break from tours, the bar tender and in deed most of the crew were not to be found. One day, with a 4 hour break between morning and afternoon excursions 6 of us sat in the dining area trying to find anyone who could serve us anyting to drink..We actaully walked the main deck ...nobody. I walked into the kitchen..nobody..My partner had to pick up the and call the ships captain and ask.."excuse me, is anybody around..we have searched everywhere and we can not find a single crew member.. The hotel manager, a gal, was barely ever visible. When we sat down for our evening meal after a long day, there would be some sort of shareable appetizer or vegetable salad on the table..with no plates. We would aske time and time again.."excuse me, but is there anyway when yoy set the table you could put out a small plate for each of us so while we are waiting for a meal (which took forever) can nibble..they were polite and would bring but every meal was the same issue. And again, you could never find someone to ask. Multiple times I served water to table guest, found plates and or condiments. The food was completely average. The chef was lovely and listened to request but again this is by no means an "dining experience"...as in "elegance". The ship itself is outdated even after its' upgrade. We had two nights were the seas caused not only no sleep but the turning over of tables and chairs..one fellow cruise has glass smash onto their cabins floor. When we spoke to the captain he said "stabilizers" had been added to the ship..If they were they were worthlessThis at the the high point of pricing for this type of Journey and in my view Quasar failed I did get a post trip call from Quasar. I found that call to be a bit insulting to be honest. As I was explaining the short comings of the ship and the positives of the journey (see below), I asked about the selling point of the "elegance of the Grace"..about being brough back to a "by-gone era"..The "Grace Suite" and its' grandeur. The short comings of the crew and how the bartender had no experience and dressed like a deck hand. Her answer was..."well, we feel our passenger want a casual, laid back experience."..when I said.."yes, but this was sold as elegance and ....all the previous"..her answer was..."did you like the Galapygos" ..I said the Galapygos are amazing, the guides are first rate and unparalleled..unfortunate they had nothing to do with Quasar and "the Grace". These guides are on every ship. The pure raw beauty are part of the Galapygos ..She would say.."well I am so glad you had a wonderful time" ..I would say.."ma'am, I am here to tell you the ship is being misold ..if your saying this is suppose to be a casual, laid back no frills trip they you need to bill it as such and not charge over 30K for a room that is probably along the lines of Carnival Cruise lines..at best.. Summary: -8-1 guide ratio is perfect. -Guides are amazing but again not Quasar employees and can be found on any ship..our's pointed out other ships they had actaully worked on. -The Galapagos are a once in a life must see experience. -The Grace is an overpriced, overpromised but underperformed experience. -The Crew itself were lovely. The management of the passengers was not there. -The food choices were subpar. If I had to do over, i would fine a moderne ship (as we passed during our journey) as for the price point we had I am sure we could have had the nicest room on any ship and still paid less. Again, we are a very well treacle's couple. We will hold the memory of our excursions near and dears to our hearts but can not point out a single "ship" experience (outside of letting us jump off the side to swim which was fun" worth while. All of the passenger has the same comments..thinkgs like.."while we are all on board, how can there not be a single person manning the bar"..and "boy the meal service has much to be desired".. This is a once in a lifetime journey but I would for sure research other companies that offer a small Guide to Passenger ratio but have a more upscale ship with an attentive, on call crew.