The WORST of the worst. I have been with this company for 2.5years taking annual car rentals. I always had excellent account managers who resolved all issues and treated me well. But now the company has gone completely downhill. My bag was stolen (with my car key in it) 8 days ago. I got a replacement delivered (which took 5 hours to arrive) and even with a police report I am being charged aed1500 because it's not covered by insurance. I speak to Mohsin who arranges a car exchange for me and we discuss holding off on the payment until everything is sorted. 3 days ago, while at work I notice random amounts have been attempted to be taken from my account - multiple transactions - 1500, 1000, 575 - which goes through and leaves me with aed89 in my account. They attempt another 300. I call twice and Yasir tells me accounts have closed manager gone for prayer, now he's gone for iftar. I promise he will call you back tomorrow. 12:30pm the next day I call because still nothing and Omari tells me - accounts not open today. No manager here. I will get them to call you tomorrow when they open 10am. 09:45am today, 1000 was taken from my account (money I had borrowed to pay my rent!). I call and Maha tells me impossible to refund let me sort out with the team and call you back later. It's 5:15pm I've just spoken to another person because no callback. Account now closed, no manager - same story. I have already paid my car rental and Salik for this month. This was an additional charge that isn't time specific, but now I can't afford my rent. I NEVER AUTHORISED THESE CHARGES. THEY ARE LIARS AND STEAL FROM YOUR ACCOUNT. DO NOT TRUST. THEY DONT CARE FOR CUSTOMER SERVICE. I WILL BE MAKING AN OFFICIAL COMPLAINT WITH TRADING STANDARDS