I had a terrible experience with Quick Man and Van Company. They notified me of a driver change on the day of my move, but the new driver kept lying about his arrival time, making me wait on the street for 90 minutes. When they finally arrived, the driver brought an extra person, although I had only requested one driver. The drivers and customer service were absolutely rude and dishonest. They shouted at me and demanded that I help them load my items, which was against our contract. I hired a van and a man to move a standard dining table and chairs only. I agreed to help with the table, which needs two people, but not the chairs, which need only one person. They found me off guard on the street with no way to cancel the booking, so they refused to work. They handled my belongings carelessly, without any blankets, pads, or protection for my expensive table set. On the way to my house, I called the company to explain the situation and asked to pay the company directly since the drivers seemed unreliable. When they arrived near my house, they demanded payment before unloading, despite the contract stating in bold, “You will pay the driver £… in cash after the move is done.” I called the company multiple times to explain the situation, but they sided with the drivers and pressured me to pay upfront. When I tried to call the police, the drivers disappeared with my belongings. I could see behind their van that they had already damaged my items. The company refused to answer my calls or take responsibility. They did not return my items, and I lost a lot. To me it seems they literally stole my table set. I am now pursuing legal action against them. Avoid this company at all costs!