I had the misfortune of choosing what I can only describe as the worst moving company imaginable. The name, "Quick Man and Van," led me to believe I was making a smart choice, but it turned out to be just a cruel joke. With high hopes, I booked their services for a Friday afternoon, around 1:00 PM, requesting a van and two movers for a straightforward job: relocating from a one-bedroom flat with no stairs, and everything already packed.
Shortly after confirming my booking, I received an email notifying me that the mover I'd originally booked was unavailable. The lady at the company, named Anna, informed me that I had been reassigned to a different driver, Gheorghe Barbatosu. I was quite disappointed but remained optimistic, thinking that this would still work out smoothly. However, on the day of the move, about 30 minutes before the scheduled time, I received an alarming call saying Gheorghe would be late. I tried to remain understanding and told him that I was willing to work with the delay.
Things took a turn for the worse a mere 15 minutes later when I got a text message informing me that they wouldn't arrive until 7 PM instead of the agreed 1 PM. This was utterly unacceptable, so I immediately tried calling Gheorghe, but to my frustration, he continued to deny my calls. When I finally was able to reach him, he was not only unhelpful but also quite rude and dismissive.
After an exhausting period of trying to get answers—culminating in nearly 59 missed calls—the same lady, Anna, eventually answered again. She assured me that she would arrange for another team to come out, claiming they would be there by 3 PM. However, the second team didn’t arrive until around 7 PM, long past the original time. By this point, everything about the experience had spiraled out of control.
In summary, dealing with this moving company was an absolute nightmare. I received no proper communication, only a string of lies. I have never encountered such a disorganized and unreliable company in my life. I would strongly advise anyone contemplating using their services to think twice.