ordered phone with payment via Klarna and as soon as the first payment dissapeared from my pending payments I started chasing the phone and the only way is via email or the online contact form but all that does is generate an automated respose of your order will be dispatced within 7 - 10 working days your order is on the 11th day please accepte our sincere apologies. Your order is on the dispatch list to be sent in 3 - 5 working days. email with the tracking number will be sent when dispatched. And still nothing - stick to companies like CEX, Giff Gaff or a network provider for your refurbished phones!!!