I bought a IPhone in pristine condition. The phone arrived as promised. However I had technical issues with the phone as soon as I powered it up. I send the phone back for repair in its original packaging with all the additional items I bought the phone with. Battery charger, head phones, SIM card removing tool etc. After the repair, I received only the phone. Nothing else!! not even the IPhone box!! This indicates two things = You don't understand what customer service is and you don't have any control over your employees OR you know and you just don't care. I had bad feelings when I was making the purchase and I was right. It makes me fell even more angry because it is my fault. I should have never used a company of your kind. Very disappointed and will tell as many people as I can. Do you care? I don't think so! David Hodik