The process to replace my phone has taken way too long. As I am writing this review payment has been charged to my credit card however I am yet to receive confirmation that my phone has been dispatched. I am never able to speak to someone when calling the Customer Services line, it's constantly engaged!! This has resulted in sending emails which are never answered by the same person and on a number of occasions I've had to re-explain why I am emailing....very frustrating!! I've never experienced such shocking customer service and will never use this service again......