What a shame I have to write a bad review quick service and good communication at the start but when you have a problem not so good. Phone arrived and was like brand new but had photos and other personal info on it . I reset but could not reset cloud settings so when I explained this to service department I was advised to contact email address on phone for password. Ok so now you know I did not get a response so phone keeps popping up with verify message. How frustrating is that what a shame. Then company asked me to write a trust pilot and get a case well I did and just commented on the good points but no case arrived so if you read my review just be aware if your phone is not completely reset do not accept it