I know and understand you have a choice whether to except the price they offer or have your equipment back but when they say £52 and you know your phone is in fully working order when you send it and they give you 21 pounds except or have your phone back well to save messing about I just said I will accept but there is nothing that shows what problems they had with my phone to me that is a poor way of doing things but as far as sending it and receiving the money there was no problems just told One price then offered another if you cannot offer the One price from the start then you should not offer any until you've looked at it then you make the offer thanks