Despite other people saying they'd received their phone really quickly mine took tight to the end of the delivery estimate (and I have a feeling that was only because I commented on this). When it came discovered a fault on it. Because they never answer the phone any query takes ages. Eventually I got in touch with PayPal as. Things were going so slowly Most of the emails i get are polite and helpful but because you're very lucky if you manage to get them on the phone do you start to have doubts about the stature of the company. I've now returned the item (postage paid by them which is good) and I'm hoping that I can update with info that I've been refunded for the purchase. If they upped their game communication wise then I would have given them a better rating even after receiving a faulty item.