Only after I had completed my purchase online was I informed that despatch would be up to 10 days . When I got the iPhone it became evident that the battery would not hold a charge for more than two hours , this was supposed to be a re conditioned phone ,the battery is a consumable and should have been replaced as a matter of course . I returned the I phone, after a wait of 7 days the phone was returned with a satisfactory battery . Communication is poor ,phoning impossible ,the phone was permanently engaged . Turned out O.K. in the end . but not really up to what I have grown to expect in online buying .The company is probably competent technically but communication lets it down .