We purchased a pristine phone for my daughters birthday. When it arrived, there were a few problems - the selfie camera is very poor quality picture, the top right of the screen touch doesn't work, when we ring her on the phone it goes through to voicemail on the first ring, but works OK on the 2nd ring. She has contacted you and the phone is going back for repair. However this costs us shipping and time - she's very disappointed. I would have preferred to do this rating after we get the phone back, but I keep getting emails asking me to rate it. I don't think the phone quality could be described as pristine.