The phone purchased was described as Pristine condition and a full a grade kit. It was supplied with a chip out of the casing and had no adapter for the headphones. The biggest problem being the fact that the charger supplied only works when plugged in a certain way and when trying other Iphone chargers the same problem occurs which shows the fault is with the Phone, As we were desparate for a phone I cannot take the risk of sending it back as the comments online show that the response time of this company is not great and a phone that is working is better than none at all. All be it the phone is nowhere near the quality it is advertised as. Douglas Croft.