Having just placed my iPhone order I noticed a much better priced bundle advertised. I asked for a straight exchange as the items were the same price. I was then asked for a further £41. I asked why there was an additional cost and was told the web page had expired and the bundle offer was no longer available, although I could still view the advert using the correct http website address on an iPad and an iPhone. I asked to speak to the manager but the customer support agent repeatedly refused saying he would not be referring such an enquiry to the manager. Neither would he give me the manager’s name. After pushing to speak to the manager, which I felt was my right as a customer with an unresolved issue, the agent still would not escalate but instead stated he was going to cancel my order. I had not asked for my order to be cancelled. I was forced to send a complaint email to actually get to speak to the manager, who was helpful, acknowledged the IT problem, and removed the advert from the website. He also gave me a small discount on my original order because he could not sell me the bundle at the advertised price. It took several days to resolve this issue and I was pleased when my order finally arrived. However, it was not what I ordered, I had been sent a locked phone which I could not use. It was returned and I was finally sent an unlocked phone but not my original colour choice. It took a protracted time, hassle and stress dealing with this order but when I finally received it I was pleased with the condition of the product. This was the first time I have used Quick Mobile Fix but I would not recommend them based on my unacceptable experience with the customer service agent and then being sent the wrong item. Furthermore, the courier service just popped both orders through my letterbox without obtaining a signature.