Purchased Grade A iphone 6 bundle. Price reasonable at £200. Took full 10 days before the phone was dispatched. This in itself was frustrating as I couldnt get an update when the phone would be sent. Telephone contact is impossible as no one picks their phone up. I began to question if this company were scammers and the deal not genuine. However, when the phone arrived it looked in mint condition. My confidence was restored; momentarily! It very quickly became apparent that the home button did not work and also the phone would not receive calls / ring when receiving calls. We didnt check all the other functionality but these were quite basic aspects that the phone was not fit for purpose on, despite it being "Grade A and in perfect working order" We sent the phone back in the post and waited for a response. Its been 10 days now and I am still waiting to know what action is being taken. I dont know if and when I will get a refund or a working replacement. I do get responses to my emails along the lines of someone will contact you, but that communication hasn't materialised yet. Don't even bother trying to ring Quick Mobile Fix - no one answers the phone, in my experience. I think the products are keenly priced but I have lost faith in the quality of their testing. I purchased a Grade A phone that yes certainly looked Grade A but if it doesnt work properly what is the use! However my biggest disappointment with this company has been the poor communication and length of time taken to respond to queries. This is in reference to after the order was placed and also now the after sales customer support. I have been without a working phone for weeks now because my money was tied up with this purchase and the time it takes Quick Mobile Fix to do anything. There is nothing 'quick' about their operations from my limited experience. I would like to be able to update this review with a happy ending maybe in a few days. Let's see. ID191445