At time if writing this review, on the 04th Jan 2019, the Quick Mobile Fix customer services telephone number still has a recorded message to say they are closed for the Christmas Holidays! Having written to the customer services team to request instructions to send my phone back and claim a refund due to the phone being faulty and accepting a charge from the any of the Apple iPhone chargers we own, I was told that it would not be possible to issue a refund due to a 14 day refund policy! Firstly, the phone was purchased as a Xmas present so was not opened until Xmas Day 25th December (any 14 day limit would have meant me knowing it had an issue on Xmas Eve the 24th. As soon as the fault was identified (not initially apparent until late on 27th) I wrote to customer services on 28th advising of issue, an automated message then received to advise offices would be closed until 02nd Jan! I have since written to advise Customer Services that a product purchased online that is faulty is subject to The Consumer Rights Act 2015, and as such I have 30 days to request a refund, from date of delivery! I await a satisfactory response and action. Will update with outcome in next 14 days. I’m yet to contact Quick Mobile for a resolution as issue identified on Boxing Day. Phone immaculate in presentation. Having spent some time setting up the phone, day 3 of starting to use it the phone now refuses to accept all iPhone chargers plugged in. Either it won’t charge at all or an error message ‘device not recognised’ displays.