If I could give this a minus star I would have. My experience with this company has been terrible. I ordered a phone back in Dec for my Daughter for Xmas I received an email to say that the phone was dispatched and would be here on time but never received a tracking number a day or so later I then received another email to say that there was a glitch on the computer and if you did not receive a tracking number then your item was not being sent out. After many a phone call back and forth they then told me it would not be sent out until after Xmas and would be sent by Royal Mail which would take even longer to get here. I explained this was a Xmas present and was no good if it was not going to get here in time I was then told I would be given a full refund. So after wks waiting on my refund at this stage it was now Feb I had to contact them again to which they told me it was being refunded that day they sent me an email to confirm it had been done. I had forgot about it and trusted that they had done what they said they were going to do. I then received my statements out to realize they had never refunded me I have emailed them again and was told it would take 6 to 8 wks now for a refund or I could do a chargeback to say I never received the goods as this is now April I think this is a joke to be still waiting for a refund I will never recommend this company to anyone or Oder from it again. To be honest I think they had never planned on giving me a refund and was hoping I would just forget about it and not chase it up. I am in the process of putting in a complaint but stay clear of this company