Quite frankly the worst customer service I have experienced. Ordered phone on 29th November for a Christmas present. After 10 still hadn’t arrived so I had to chase. I received a reply to say it would be delivered that week. I asked for confirmation it would definitely be delivered before Christmas to which they said they would do their best. I said it was no good to me if not delivered before Christmas and if they couldn’t I wanted to cancel my order. Again they said they would do their best. Tried calling them but gave up as 26 in the queue so I emailed asking the order be cancelled and I be refunded. This was the 19th December. Received email on the 20th saying their cancellation department was closed until the 2nd January and my phone was due for dispatch first week of January. Later on the 19th December I received an automated email saying my order had been despatched. Joy! Oh no, then received automated message next day saying that message had been generated in error! I send a strongly worded email demanding immediate refund to which they reply saying they can’t do that as phone as already been despatched. The phone did arrive on the 21st. Unfortunately though the sound quality was very poor and required a new hearing piece at our expense. I suspect they simply sent any old phone out to keep me quiet. Dreadful experience!