Mid December, bought 2 'pristine' Ipad 6 refurbed phones for granddaughters Christmas. One has been fine, the other just did not work correctly, would not connect to network. Got in touch with QMF, ages for phone to be answered and usual advice about refreshing phone given out. Still did not work. Took it to Apple store where they diagnosed hardware fault, could not be repaired, needed to be replaced. Contacted QMF again and arrangements to return it to them 'for repair' made in mid January. Sent with phone the Apple diagnosis paperwork, plus, as required, box, ear phones, charger and USB. Phone returned to me, allegedly repaired, but in a box belonging to a completely different phone plus the bits. Still did not work. Emailed QMF, they said return phone for repair but did not explain why wrong box used. I emailed back saying how do I deal with their rule that when a phone is returned, it has to be in the box in which it was purchased. They said send anyway. We are now into March and email received to say phone now in queue for repair. I emailed back asking if they had actually read my emails and the diagnosis from Apple. Got email back to say they had now found the phone to be irrepairable and it would be replaced. I emailed back to ask why this accurate diagnosis, consistent with that of the manufacturer, could not have been made in mid January. Got email back saying they had 'just' diagnosed the phone's condition. Replacement phone received but with no box at all, no charger, no USB and no ear phones. Took a further 2 weeks to get these bits to me. It got to the stage that I took out a recharge through my credit card company. It is worth knowing that you have 120 days from date of purchase to ask for a recharge, which entails your CC company clawing back the cash from the retailer's bank account. So I understand. Funny that phone diagnosed irrepairable at about the same time. This replacemen phone is working correctly so got there in the end. However, grandaughter was without the phone for more than 3 months and, of course, that amount of time has been lost from the guarantee. I wonder if QMF deliberately drag their heels to avoid credit card regulations. Anyway, if you fancy the stress I went through, buy from them. You will obviously be a collector of chocolate fireguards. If you are a sensible person, avoid them like the plague.