When I ordered the phone, I was told it would be dispatched in 7 working days, but they aim to dispatch quicker. This is not good by today's standards when next working day is not unusual, but okay provided I was informed and they stuck to the delivery date. As I hadn't heard, on the 7th day I telephoned and was told it would be dispatched the following day, but, as there was a bank holiday, it would take 5 days to reach me. Not a good start. After a week, the phone stopped working. They said they would replace it and pay the return postage, which they did. Good! I received an email the following day saying they had receive it and send a replacement in 3 to 5 working days. Good! 7 days later I had heard nothing and so I telephoned. After waiting for 10 minutes, I was cut off and so I sent an email asking them to call me. That was 4 hours ago and I have heard nothing. This is just not good enough! It is 4½ weeks since I ordered the phone and, not only do I not have one, I have still no idea when I will get it. It became apparent that they would not be able to replace or repair the phone within a reasonable time and so I cancelled the order and asked for a full refund, which they agreed to make. It is now 7 weeks since I ordered the phone, 3 weeks since I returned the phone and 11 days since I asked for a refund. I am still waiting for the refund. Fortunately, I paid through PayPal and they are now helping me with my claim. In the meantime, I ordered a phone from another company. This was delivered within 2 days and is working perfectly. If you are thinking of buying a phone, I strongly recommend that you use one of the very many companies offering a far better service than Quick Mobile Fix - they most certainly are not quick and, in my experience, are unable to fix anything. Update: I received a refund, but only after I threatened to escalate the claim with Paypal and 19 days after it was returned to them. I was never able to speak to them as there was always a long queue and I was cut off before I could speak to anyone. They didn't do anything of their own volition, requiring me to prompt them each step of the way. I don't think they are dishonest, just disorganised, incompetent, slow and somewhat disinterested. As I said earlier, there are much better suppliers out there and I would recommend you try them in preference to Quick Mobile Fix.