Ordered a space grey I-phone 6s on 25th of April, it wasn’t for me personally it was for my grandson who was going on holidays tomorrow 14th May 2019, contacted on the 7th working day because had still not received confirmation it had been sent, was told it’s being processed 9th and 10th working day continued to be told its in process multiple emails all contradictory even an email at 2.00am on a Sunday morning.m that they had sent. Completely stressed Friday receive an email, can’t get a black one to you by Tuesday (I ordered a space grey) I also need it by today Monday not Tuesday, but can get a white one to you, within 35 minutes of receiving this email I responded yes please as long as it’s in the pristine condition I ordered, the 2.00am Sunday email I refer to comes saying dispatching on Monday. They won’t answer my questions directly I have tried ringing them 44 minutes the longest call being on hold then I get cut off. I asked last week if your cannot complete the order by the date it’s needed will you refund me, no answer followed, just continuous emails apologises for the delay no one answers any questions, 2 requests to ring me, no one has I’m distraught I ordered the phone in more than enough time and now I still have no phone or no refund to try to get him another one by tomorrow. I also asked to speak with someone senior as they are not responding now to email other than to say sorry for inconvenience and I cannot get through on the phone but I haven’t had that either. I could not have been clearer. They took my money and confirmed they could complete the order and they haven’t.